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Email Support
(Please include information about your operating system, Zinio Reader version, and any error message received)
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support@zinio.com
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starwood@zinio.com
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globalhelp@zinio.com
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Help in Chinese
Russian Federation
customerservice@zinio-russia.com
Australia, New Zealand and rest of world
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* NEW: The Manage Subscriptions section only shows a history of orders placed directly from Zinio.com (as opposed to the publisher). All your issues appear in the My
Library section.
Textbook question?
Contact textbookhelp@zinio.com for assistance.
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Click here to resolve license errors (you will be prompted to install Rosetta if you don't have it installed).
Frequently Asked Questions
Problems Viewing Publications
"License"
or "not authorized" error on my WINDOWS PC
"License,"
"not authorized," or "activation" error on my MAC Why
does my window close suddenly or give me a "210" or "DEP" error?
Download
"fails" or is "corrupt" (message 49, 187)
Cannot
display "high quality image" in the Online Reader I
got a new computer/hard drive. How can I access my magazines on my new
machine?
Error
2 or 8 in the Online Reader
The
text is fuzzy. How can I view the text more clearly? How
can I move from page to page while staying at the same zoom level? Why
does it say "Oops, you have not bought anything" in My Library?
Why
is the gray download button inactive?
Can
I move the Zinio Reader to a second monitor? Why
is my publication not displaying correctly in the Offline Reader?
Where
can I download the Zinio Reader?
Account and Subscription Issues
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